Accessibility Statement

This is an accessibility statement for Document Delivery Portal. In the EU, there is an accessibility requirement for the provision of digital services, which states that all public services must be accessible. This means that certain technical tools and content creation principles have been used in the creation of the service so that it complies with the accessibility guidelines of EN 301 549 V3.2.1 (2021-03) which help to consume the content of the service with visual, hearing, physical and speech disabilities, among users with cognitive, speech, learning and neurological disabilities.

This statement applies to the website Document Delivery Portal

Accessibility status of the digital service

Partially meets the accessibility requirements.

Non-accessible digital service content

  1. The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general (WCAG 2.4.4).
  2. Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, color, size, visual location, orientation, or sound (WCAG 1.3.3).
  3. A mechanism is available to bypass blocks of content that are repeated on multiple Web pages (2.4.1).

Justified non-accessible digital service content (WCAG 3.3.4)

  1. For Web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses, at least one of the following is true:
    1. Reversible: Submissions are reversible.
    2. Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.
    3. Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.

Accessibility alternatives

It is possible to improve the accessibility of the service by configuring your computer's browser and operating system. Below you will find an overview of the basic tools.

A more comprehensive guide on the same topic can be found at (in English). If you encounter any problems, please contact us

Using the screenreader

A screen reader is a program that tries to interpret what is displayed on a computer screen and convey it in other forms - for example, as sounds, as an audio commentary. In particular, it is a tool for the visually impaired.

The content presented on this website has been created in accordance with standards that can be understood by screen readers and in such a way that all types of visual content can be reproduced in a different format. For example, images have textual descriptions, below the video there is a description of what is happening in the video, the arrangement and order of the structural elements takes into account the movement of the screen reader on the screen and allows the information to be consumed in a logical order. The Edge browser in Windows 10 has a built-in Read aloud feature that marks the line you read on a web page and the word you pronounce in different colors. Reading can be controlled with the corresponding toolbar and mouse. In the read-out function, Estonian is not yet supported.

Windows 10 accessibility features include the Narrator desktop application. You can find it by typing Narrator in the search box and pressing Enter.

A selection of popular screen readers:
JAWS (Windows)
VoiceOver (OS X, free , built-in)
NVDA (Windows, free)
SystemAccess (Windows)

Zooming in


To zoom content, we recommend that you first use the functionality built into your web browser.

In all popular web browsers, you can zoom in and out by holding down the Ctrl key (the Cmd key in OS X) and pressing either the + or - key at the same time. Another convenient way is to use the mouse: hold down the Ctrl key and at the same time move the mouse scroll wheel. You can return to normal size by pressing Ctrl and 0 at the same time.

Browser Extensions

There are extensions for web browsers that complement the existing functionality of the web browser. For example, Zoom Page for Firefox, which allows you to zoom the entire page as well as text only; For Chrome - Zoom for Google Chrome.

Standalone Programs

All common operation systems include settings to zoom the content displayed on the screen.

In Windows, you'll find a program called Magnifier by clicking the Start menu button on the bottom left, typing Magnifier (the first few letters are enough), and pressing Enter. A small window will open with everything magnified. By default, the program tracks the position of the mouse cursor. To close the program and restore it to its normal size, you should press the "Windows" and "Esc" keys on the keyboard at the same time.

For more information:
To use magnification on Apple computers, navigate as follows: Apple menu -> System Preferences -> Accessibility (or Universal Access) -> Zoom.